Purchase
 

1. Check order status
After successfully completing the purchase, you will receive an "Order Confirmation" email with the confirmed order product information.

If you purchase products as a member of LEGO® Certified Online Store, please log in and go to "My Account" and click "My Order" to check the status of the order in "Order Details".
 

2. Modify or cancel online orders
Once the order is confirmed, it will not be modified or cancelled.
 

3. Payment method
LEGO® Certified Online Store accepts Visa, Master, American Express, PayMe(coming soon), FPS and Alipay payments.
 

4. Currency displayed
All prices and settlements in LEGO® Certified Online Store are in Hong Kong dollars.
 

5. Unsuccessful order submission
Your order was not successfully submitted. It may be caused by payment failure or other reasons. You can try again. If the situation persists, please contact the card issuing bank first, or contact us for more assistance.

If the order payment failure, the goods you selected will be put back on the website for sale. If you want to continue your purchase, you need to put the goods back into the shopping cart again.
 

6. Shopping limit
The special edition products can only be purchased at most 2 pieces. If this limit is exceeded, the order cannot be paid.
 

7. Time required for deduction
Under normal circumstances, online orders will be charged on the day the order is confirmed.
 

8. Do you add products after the order is submitted?
Once an order is submitted, it is not possible to purchase additional items in the same order. You can re-create a new order to add goods.

9. Goods placed in the shopping cart do not guarantee the purchase
Please note that the items placed in the shopping cart do not guarantee the purchase. Whether they can be purchased depends on the supply of goods at the time of payment. Therefore, if you decide to purchase, please pay as soon as possible.

10. Supply of gifts
Gifts are automatically added to the shopping cart depending on whether the goods or the amount you buy meets the gift conditions, but please note that the goods and gifts in the shopping cart do not guarantee the purchase before payment. The purchase depends on the time of payment The quantity is available, so if you decide to buy, please pay as soon as possible.

Delivery and pickup

1. Delivery time after ordering the product
Under normal circumstances, the product will be delivered to the designated address or SF Express store within 2 working days after the order is confirmed. For the designated address, please refer to [Delivery Details]

We will do our best to deliver within the estimate, but the estimated time is only an estimate and cannot be guaranteed. You can also check the logistics status on this page. In addition, we do not rule out that the delivery time will be affected by holidays (such as Christmas, Lunar New Year and Easter).
 

2. Ship out of Hong Kong
We are very sorry. Currently, all orders within Hong Kong are only accepted (please refer to [Delivery Details] for regions not included). Other overseas deliveries are currently not supported.

3. Do you modify the delivery method?
Sorry, we do not provide order modification, including shipping methods.
 

4. The latest delivery time for home delivery
The normal delivery time is 19:00 on the same day, and the latest delivery time for outlying islands is 18:00. 
 

5. Did not receive the "Pickup Notification" SMS
You can log in to your member account, enter "My Orders", and check the shipment progress of related orders in "Order Details".
 

6. Receive the "Pickup Notification" SMS after completing the pick-up
Since the "Pickup Notification" SMS is set to be sent uniformly by the system.  If you have already paid and picked up the goods, you do not need to ignore the notification.

7. Shipping costs for online orders
If the order amount is HK$600 or above, shipping is free.
If the order amount is HK$599 or less, HK$40 will be charged as the shipping fee.
Please note: during the promotion period, the shipping fee will be different.

Refund or exchange

1. Refund or exchange
Generally, if the order has been submitted and paid, no refunds will be accepted. If you need to replace, refund, or find any problems with the goods, please bring the goods to the store and present a valid receipt within 14 working days from the date of receipt. You can also email the order number, registration name and phone number to info@kidslandholdings.com, and we will follow up for you as soon as possible.

2. If the product is found to be inconsistent with the order content
If you find any problems with the goods, please email the order number, registered name and phone number to info@kidslandholdings.com within 14 working days from the date of receipt to contact us for follow-up.